Published prices, call or write for other quotes. Most of these require your computer has a working internet connection. This is just a sample menu of services. We provide website hosting and can help with development. Please don’t be shy about calling or writing with questions.
Yearly Antivirus Setup and Support, $45/computer/year
Includes installation of remote connection to your computer and Norton Antivirus subscription. Assumes your computer is currently healthy (See also Troubleshooting Computer Problems below) . During the support period, if something pops up on your computer that you think may be a virus or your computer starts acting strange, call or text KBM, we will get on your computer assess the problem and clean it up no extra charge if it’s adware or virus realated. No call limit within the year, but on the 3rd and subsequent calls you might get a little pleasant toned scolding… I mean training… regarding “safe surfing” and avoiding bad operators.
Computer Purchasing Consult and Support – $69
You think you have found a really great deal at your local electronic super store or computer vendor, but how do you really know? Call or text the store name and sku or model number to KBM. We’ll ask you a few questions about your needs and give you an assessment, comparison, and/or other options. If we agree with your final purchase decision, you can call us back for 30 days after purchase too. A good use of this support is when you have quick (less than 5 minutes) questions setting up your new computer or if you need moral support arguing… I mean negotiating… with the vendor.
Home Computer Setup and Support – $169
Includes purchase consulting if you call us ahead of time or helping you get the best out of whatever you are stuck with if you didn’t:-). In the Rochester area we’ll do the setup in our office, including basic home computing software set-up, removing all the garbage bloatware vendors install on the computer, 90 days of antivirus support, transferring pictures, music, spreadsheets, and email from old computers. The objective is to get you back operating as painlessly as possible with your new computer. Outside Rochester area, we’ll talk you through the initial startup of the computer to get it on your network and then we’ll take over getting he computer set up and cleaned up to work well for you. (If you have already done initial set up, we’ll fix it to work right too;-) and then do all that other stuff. 30 days of support for tuning, adjustments, or quick questions.
Business Computer Setup and Support – $269
Includes all the services for Home Setup and Support plus integration with your business network. A business computer usually includes one special software set up like accounting or business specific software including arguing with the vendor to get the license key that you can’t find from the old computer. 90 days of support for tuning and adjustments. If your business does not include any special software, we likely will call it a Home Computer and add a little if you want the 90 days of support.
Troubleshooting Computer Problems – usually $49 (or $69 if you don’t have an antivirus program)
Is your computer running slow? Do you have an odd message popping up? Call us. We’ll get on your computer, assess the problem, fix it if it’s simple (e.g., adware, simple virus, troubled operating system updates) or give you an estimate if it’s more complex. Four times out of 5, the problem is related to adware, a virus, or an operating system update. Please note… Operating updates usually just require a system restart. Before you call us, restart your machine. Don’t just put it to sleep, shut it down and turn it back on, see if that doesn’t fix the issue. If you are still having the problem, give us a call. This usually includes 90 days of antivirus support service.
Basic Data Protection Support – See our Carbonite based cloud data backup options
For home or business customers, KBM doesn’t just refer you to Carbonite, we also will help you make the right choice for no extra charge. Call or write for consult. If you need help installing your chosen solution, give us a call and we’ll remote into your computer(s) and help you through the set-up (or do the set-up and give you a little tutorial about how to montor). When you sign up for Carbonite with our referral link, you become part of our back-up family. The KBM Carbonite portal will include a status for your machine. If we notice a problem for more than a week, you will get a proactive notice from us to make sure you don’t need help. If there is a problem for more than 2 weeks, we’ll call you… provided we have your phone number. If your Carbonite installation needs adjustment, we’ll remote into your machine and help you get it working again.